Services Terms of Use

Updated: 6th September 2022

These Terms of Use (“Terms”) govern your use of the JumpySIM SIM Cards and mobile network service which is operated by Spacetalk Holding Pty Ltd (“JumpySIM,” “we,” “us” or “our”). As used in these Terms, JumpySIM ”Service”, ”our service” or ”the service” means the service provided by JumpySIM for utilising our SIM Cards and mobile network service, including all features, functionalities, user interfaces as well as all content and software associated with our service.

JumpySIM is operated by Spacetalk Holdings Pty Ltd (“JumpySIM,” “we,” “us” or “our”). These Terms govern your use of the JumpySIM Service and describe the terms and conditions applicable to those Services.

By activating and continuing to use a JumpySIM SIM Card (“SIM/S”), you agree to be legally bind to and to abide by these Terms. If you do not accept these Terms, you must refrain from using the JumpySIM SIM Card or Services.

Mobile Networks

Our Services provide a 4G coverage footprint of 97.9% and a combined 4G and 3G* coverage footprint of more than 98.8% of the Australian population covering more than 1.6 million square kilometres.

References to our 3G service means a reference to services provided over the 850 MHz spectrum. References to our 4G service means a reference to services provided over the 1800 MHz spectrum. To the extent that there are any inconsistencies anywhere in Terms with this clause (express or implied) this clause shall prevail.

The 3G Network (850Mhz band) will close mid-2024.

JumpySIM uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G* and 97.9% of the population with 4G. To see JumpySIM coverage in your area please click here.

Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. JumpySIM Australia does not offer refunds on credit purchased due to a lack of coverage.

JumpySIM Australia does not offer refunds on credit purchased due to change of mind or lack of coverage. Please ensure you are checking our coverage map and Frequently Asked Questions to ensure our product is right for you.

Emergency Services

You can use our Service to call emergency services at no cost by dialling 000 or 112 if you are in an area with JumpySIM Network coverage. Depending on what settings you have configured, the emergency services operator may see your location information via Advanced Mobile Location (or “AML”) technology. You agree that AML technology may use a small amount of data to calculate your location automatically when you make an emergency call.

Fair Usage Allowances

The SIM which has been provided to you is not to be used in any other product other than personal wearable devices (i.e. smart wearable).

For detailed information on data and call allowances, refer to our Critical Information Summary. Inclusive communications allowances may use 3G, and 4G coverage and cover standard mainland calls, texts and data within Australia. Allowances cover a reasonable use of the communications platform.

For calls and texts, where monthly fair usage terms are exceeded, we will notify you and in the event of inappropriate, repeated or excessive usage, we reserve the right to suspend your access to the Service. Where the fair usage terms have been exceeded and we have suspended your use of the

Services we may ask you to make an additional payment to us in order to reinstate your use of the Services.

During any period of suspension, all of your obligations under these Terms shall continue in full force and effect.

For details on the fair usage of our Services, refer to our Fair Go Policy and Critical Information Summary.